{{INSERT WEBSITE ADDRESS}} would like to express our gratitude to our valued customers for their trust and choice to shop with us. We are committed to providing customers with genuine products of the highest quality. Our return policy is designed to provide customers with peace of mind when shopping at {{INSERT WEBSITE ADDRESS}}.

1. Return Policy Guidelines:

Here are the guidelines related to returns at Green Joy Straw:

1.1 Request Timeframe for Returns:

Customers can submit a return request within {{RETURN TIMEFRAME}} hours from the time of receiving the product, based on the actual goods and the purchase invoice.

1.2 Return Conditions:

The product must have intact labels, tags, or manufacturer seals and show no signs of use.
The product must be a genuine product supported by {{INSERT WEBSITE ADDRESS}} for distribution and must not have been tampered with or modified.
The product must include all accessories, labels, or warranty cards along with any accompanying gifts (if any).

The reason for the return must align with one of the following cases:

The product has a technical defect.
The product was altered, no longer intact, or damaged before reaching the customer.
The product does not match the ordered specifications, such as incorrect model, SKU, or quantity.
The product has expired.
If the product does not meet the return requirements outlined in the policy, it will not be accepted, and the customer will be responsible for return shipping costs.

Note: {{INSERT WEBSITE ADDRESS}} regularly updates product information and details to assist customers in making more accurate purchasing decisions. Customers should carefully review before making a purchase to avoid ordering the wrong product or changing their mind about a purchase.

Furthermore, before requesting a return, customers should thoroughly read and understand the return conditions to ensure their rights are protected.

Please be aware that if the received product's color differs from the image due to factors like contrast settings or lighting during product photography, this is not a valid reason for return.

2. How to Initiate a Return Request:

Please follow the steps below for us to process your return:

Once you have submitted the Return Request, the {{INSERT WEBSITE ADDRESS}} customer care team will contact you within {{HOURS OF OPERATION}} working hours to inform you about the return process.

For returns via postal service, please ensure the product is securely packaged as it was originally received and send the product back to us via postal service within {{RETURN TIMEFRAME}} days (excluding Saturdays and Sundays) from the time {{INSERT WEBSITE ADDRESS}} approves the return request.

In cases where items are not returned within the specified timeframe, we reserve the right to assume that the customer no longer wishes to return the product and will cancel the return request.

3. Refund Method and Costs:

Green Joy Straw will support customers in returning products and will not charge any additional fees for products with defects not caused by customer negligence.

Refund method:

For cash payments: {{INSERT WEBSITE ADDRESS}} will refund the payment through the appropriate method once the returned product has been received.

For online payments: {{INSERT WEBSITE ADDRESS}} will refund the amount to the account that customers used for payment.

After the return process is completed, customers will receive a refund within a maximum of {{REFUND PROCESSING TIME}} days (1-5 working days for payments made via Domestic Debit/Credit Cards or Internet Banking, and {{REFUND PROCESSING TIME}} working days for payments made via International Credit/Debit Cards). Please note that the refund processing time is subject to the decision of the card-issuing banks.

Note:
{{INSERT WEBSITE ADDRESS}} reserves the right to inspect the condition of the returned item and products before accepting any return or refund requests. Customers will be responsible for the return shipping fees for items that are rejected for return.

We will notify you via email upon receiving the product you have returned. {{INSERT WEBSITE ADDRESS}} will refund the value of the product you paid for. Shipping fees, surcharges, and additional promotions will not be refunded. Any risks associated with shipping the returned product to {{INSERT WEBSITE ADDRESS}} will be borne by the customer. We will not be responsible for any loss or damage to items being returned to us.

4. Contact Information and Query Resolution:

If you have any questions or concerns about {{INSERT WEBSITE ADDRESS}}'s return policy or the actual process of returns, please contact us through our 24/7 Customer Care Hotline or email address: {{INSERT EMAIL ADDRESS}}.

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